RSG COURSE

SITHGAM022 Provide Responsible Gambling Services

This unit provides the skills and knowledge required to responsibly provide gambling services, in accordance with relevant state legislation. It covers how to identify problem gambling behaviour, provide assistance and referrals, and comply with legal and venue-specific policies and procedures. This training is mandatory for staff working in gambling environments in Queensland.

ENQUIRE ABOUT THIS COURSE
ENQUIRE ABOUT THIS COURSE

$150 per person

Note: Third Party Trainers fees may differ

Approx. 4 hours | Face-to-Face Training

Upon successful completion, students will receive a Statement of Attainment for:
SITHGAM022 – Provide Responsible Gambling Services

This unit is a requirement for staff working in Queensland venues offering gambling services.

PRIVATE SESSION

WE COME TO YOU!

We can bring the training directly to your workplace. Minimum participant numbers apply. No travel fees apply within the Fraser Coast region; for locations outside this area, travel fees may apply. Contact our team to discuss your training needs, location and available dates.

PUBLIC SESSION

MARYBOROUGH, QLD

Join one of our scheduled public training sessions at our Maryborough training facility. Perfect for individuals or smaller groups. Book online or contact our team to enquire about upcoming course dates.

THIRD-PARTY TRAINERS

AUSTRALIA WIDE

Our network of third-party trainers across Australia makes it easier to access training closer to you. Send us an enquiry and we’ll help identify the closest available trainer for your location.

ENQUIRE ABOUT THIS COURSE
ENQUIRE ABOUT THIS COURSE

Course Information

Assessment

Theory: Written multiple-choice and short-answer questions based on legislation, responsible gambling strategies, and case scenarios

Practical: Verbal demonstration or role play of how to approach and support a patron with gambling concerns Note: Students must have sufficient literacy, listening, and communication skills to participate in assessments.

Who Should Enrol?

Gaming room attendants
Casino and licensed venue staff
Club or pub employees working with gaming machines
Hospitality staff in venues offering Keno, TAB, or similar services
Anyone seeking employment in venues with gambling facilities

Refresher Training

Refresher training is recommended every 3 years or in line with venue policies and legislative updates.

What Will I Learn?

Understanding gambling legislation and your responsibilities

Recognising signs of problem gambling

Applying venue harm minimisation strategies

Interacting with patrons in a supportive and respectful manner

Following venue procedures for exclusion and self-exclusion

Confidentiality and referral procedures

Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

Important Information for Participants:

Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
Unique Student Identifier (USI): You must hold a valid USI to enrol.
Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
Enrolment Terms: For full details, please refer to our Student Handbook.

All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.