Hospitality

This unit provides the skills and knowledge required to responsibly serve alcohol in licensed venues, in line with the requirements of the Liquor Act. It focuses on harm minimisation, legal responsibilities, identifying intoxication, and dealing with minors. This is the nationally recognised RSA course accepted in Queensland and most other Australian states.

$150.00 per person
Note: Third Party Trainers fees may differ

1 Day / Face to Face

None

Theory: Written multiple-choice and/or short-answer questions on RSA laws and procedures
Practical: Demonstration of responsible service scenarios, including verbal refusal of service

Note: Students must have sufficient English literacy and verbal communication skills.

• Bar and hospitality staff
• Restaurant and catering workers
• Security or event staff at licensed venues
• Bottle shop and retail liquor staff
• Venue supervisors or licensees
• Anyone seeking employment in licensed hospitality settings

• Legal requirements and individual responsibilities under liquor legislation
• Identifying standard drinks and signs of intoxication
• Strategies for refusing service appropriately
• Managing underage service and working with minors
• Understanding harm minimisation strategies
• Consequences of non-compliance for individuals and venues

Upon successful completion, students will receive a Statement of Attainment for:
SITHFAB021 – Provide Responsible Service of Alcohol

This unit is a mandatory requirement for employment in licensed venues across Queensland and most of Australia.

Refresher training is recommended every 3 years, or earlier if required by your employer or changes in liquor licensing laws.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

  Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

  All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.

This unit provides the skills and knowledge required to responsibly provide gambling services, in accordance with relevant state legislation. It covers how to identify problem gambling behaviour, provide assistance and referrals, and comply with legal and venue-specific policies and procedures. This training is mandatory for staff working in gambling environments in Queensland.

$150.00 per person
Note: Third Party Trainers fees may differ

1 Day / Face to Face

None.

Theory: Written multiple-choice and short-answer questions based on legislation, responsible gambling strategies, and case scenarios
Practical: Verbal demonstration or role play of how to approach and support a patron with gambling concerns

Note: Students must have sufficient literacy, listening, and communication skills to participate in assessments.

• Gaming room attendants
• Casino and licensed venue staff
• Club or pub employees working with gaming machines
• Hospitality staff in venues offering Keno, TAB, or similar services
• Anyone seeking employment in venues with gambling facilities

• Understanding gambling legislation and your responsibilities
• Recognising signs of problem gambling
• Applying venue harm minimisation strategies
• Interacting with patrons in a supportive and respectful manner
• Following venue procedures for exclusion and self-exclusion
• Confidentiality and referral procedures

Upon successful completion, students will receive a Statement of Attainment for:
SITHGAM022 – Provide Responsible Gambling Services

This unit is a requirement for staff working in Queensland venues offering gambling services.

Refresher training is recommended every 3 years or in line with venue policies and legislative updates.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

  Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

  All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.

This unit provides the foundational skills and knowledge required to apply food safety and hygiene practices in hospitality and retail food environments. It is the minimum legal requirement for food handlers in many industries and is included in various hospitality qualifications. The training is aligned with national food safety standards and workplace hygiene procedures.

$150.00 per person
Note: Third Party Trainers fees may differ

1 Day / Face to Face

None.

Theory: Written or verbal assessment covering food safety principles, hygiene procedures, and legal obligations

Practical (including physical requirements): Participants will demonstrate hygienic food handling in a simulated environment, including correct handwashing, cleaning, and food prep practices.

Note: Participants must be able to follow instructions, stand for periods of time, and handle basic food preparation tools.

• Kitchen hands and food prep assistants
• Café, restaurant, and bar staff
• Supermarket, deli, and takeaway workers
• Food truck and market stall operators
• Childcare or aged care workers who handle food

• How to follow safe food handling procedures
• Personal hygiene standards for food handlers
• Preventing contamination and cross-contamination
• Safe storage, preparation, and service of food
• Cleaning and sanitising food contact surfaces
• Identifying and controlling food safety hazards

Upon successful completion, students will receive a Statement of Attainment for:
SITXFSA005 – Use Hygienic Practices for Food Safety

Refresher training is recommended every 2–3 years, or as required by your employer, health regulations, or workplace policies.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

All course materials and handouts are included in your course fee—no hidden costs.

This nationally recognised skill set equips individuals with the knowledge and skills to supervise food safety within hospitality and retail food environments. It includes the two required units — SITXFSA005 Use Hygienic Practices for Food Safety and SITXFSA006 Participate in Safe Food Handling Practices — to become a recognised Food Safety Supervisor, as mandated in Queensland and most other Australian states. The course focuses on monitoring safe food practices, supervising staff, and responding to food safety hazards in accordance with current legislation.

$250.00 per person
Note: Third Party Trainers fees may differ

1 Day / Face to Face

None

Theory: Written and/or verbal questions covering food safety supervision, legal requirements, and hazard control

Practical (including physical requirements): Participants must demonstrate the ability to supervise food handling practices and apply safe food control procedures in a simulated setting.

Note: Tasks may involve reading documentation, monitoring simulated staff, and responding to realistic food safety incidents.

• Café, restaurant, and catering supervisors
• Hospitality team leaders or business owners
• Childcare and aged care food service staff
• Anyone required to act as a designated Food Safety Supervisor under state food legislation

• How to identify food safety hazards and prevent contamination
• Legal responsibilities and compliance with the Food Act
• Monitoring staff and workplace food handling practices
• Responding to unsafe food handling and hygiene breaches
• Maintaining food safety documentation and records
• Implementing corrective actions in line with workplace food safety programs

Upon successful completion, students will receive Statements of Attainment for:

• SITXFSA005 – Use Hygienic Practices for Food Safety
• SITXFSA006 – Participate in Safe Food Handling Practices

In Queensland, Food Safety Supervisor certificates must be refreshed every 5 years to remain valid under the Food Act 2006.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

  Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

  All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.

This nationally recognised skill set provides the essential compliance training required to work in licensed hospitality venues across Queensland and Australia. It includes the four mandatory units for staff involved in the service of food, alcohol, and gambling:

• SITHFAB021 – Provide Responsible Service of Alcohol
• SITHGAM022 – Provide Responsible Gambling Services
• SITXFSA005 – Use Hygienic Practices for Food Safety
• SITXFSA006 – Participate in Safe Food Handling Practices

The course equips learners with the practical skills and legal knowledge to uphold safety, hygiene, and harm minimisation standards in hospitality workplaces.

$280.00 per person
Note: Third Party Trainers fees may differ

2 Days / Face to Face

None

Theory: Written and/or verbal assessment covering RSA, RSG, food safety, and supervision responsibilities

Practical (including physical requirements): Participants must demonstrate hygienic food handling and appropriate communication in responsible service scenarios.

Note: Students must have the ability to read labels, complete written assessments, and interact with customers in role play activities.

• Hospitality workers in licensed venues
• Staff handling food, alcohol, or operating in gaming areas
• Restaurant, bar, or club employees
• Event and function staff
• Jobseekers entering the hospitality industry needing RSA, RSG, and food safety credentials

• Food safety legislation and hygiene procedures
• Preventing food contamination and monitoring food handling
• Responsible service of alcohol, intoxication management, and refusal of service
• Identifying and responding to problem gambling
• Supporting self-exclusion and applying venue procedures
• Legal compliance, workplace responsibilities, and harm minimisation strategies

Upon successful completion, students will receive Statements of Attainment for:

• SITHFAB021 – Provide Responsible Service of Alcohol
• SITHGAM022 – Provide Responsible Gambling Services
• SITXFSA005 – Use Hygienic Practices for Food Safety
• SITXFSA006 – Participate in Safe Food Handling Practices
• SITSS00070 – Hospitality Compliance Skill Set

This skill set meets the compliance requirements for working in licensed venues across Queensland and most Australian jurisdictions.

Refresher training is recommended every 3 to 5 years, depending on state legislation or venue policy.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

  Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

  All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.