SITHGAM022 Provide Responsible Gambling Services

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Unit Code:	SITHGAM022 Provide Responsible Gambling Services	Course Fee:	$100.00 per person Note: Third Party Trainers fees may differ
Length/Delivery:	1 Day / Face to Face	Pre-requisites:	None
Course Description:	This unit provides the skills and knowledge required to responsibly provide gambling services, in accordance with relevant state legislation. It covers how to identify problem gambling behaviour, provide assistance and referrals, and comply with legal and venue-specific policies and procedures. This training is mandatory for staff working in gambling environments in Queensland.	Who should Enrol?	Ideal for: Gaming room attendants Casino and licensed venue staff Club or pub employees working with gaming machines Hospitality staff in venues offering Keno, TAB, or similar services Anyone seeking employment in venues with gambling facilities
What Will I Learn?	Understanding gambling legislation and your responsibilities Recognising signs of problem gambling Applying venue harm minimisation strategies Interacting with patrons in a supportive and respectful manner Following venue procedures for exclusion and self-exclusion Confidentiality and referral procedures	Assessment:	Theory: Written multiple-choice and short-answer questions based on legislation, responsible gambling strategies, and case scenarios Practical: Verbal demonstration or role play of how to approach and support a patron with gambling concerns Note: Students must have sufficient literacy, listening, and communication skills to participate in assessments.
Course Outcomes:	Upon successful completion, students will receive a Statement of Attainment for: SITHGAM022 – Provide Responsible Gambling Services This unit is a requirement for staff working in Queensland venues offering gambling services.	Refresher Training:	Refresher training is recommended every 3 years or in line with venue policies and legislative updates.

Additional Course Information

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

Important Information for Participants:

Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
Unique Student Identifier (USI): You must hold a valid USI to enrol.
Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
Enrolment Terms: For full details, please refer to our Student Handbook.

All course materials and handouts are included in your course fee—no hidden costs.

All States Training is able to come to you for these courses. We are flexible and mobile to meet your training needs.

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