SITHGAM022

This unit provides the skills and knowledge required to responsibly provide gambling services, in accordance with relevant state legislation. It covers how to identify problem gambling behaviour, provide assistance and referrals, and comply with legal and venue-specific policies and procedures. This training is mandatory for staff working in gambling environments in Queensland.

$100.00 per person
Note: Third Party Trainers fees may differ

1 Day / Face to Face

None.

Theory: Written multiple-choice and short-answer questions based on legislation, responsible gambling strategies, and case scenarios
Practical: Verbal demonstration or role play of how to approach and support a patron with gambling concerns

Note: Students must have sufficient literacy, listening, and communication skills to participate in assessments.

• Gaming room attendants
• Casino and licensed venue staff
• Club or pub employees working with gaming machines
• Hospitality staff in venues offering Keno, TAB, or similar services
• Anyone seeking employment in venues with gambling facilities

• Understanding gambling legislation and your responsibilities
• Recognising signs of problem gambling
• Applying venue harm minimisation strategies
• Interacting with patrons in a supportive and respectful manner
• Following venue procedures for exclusion and self-exclusion
• Confidentiality and referral procedures

Upon successful completion, students will receive a Statement of Attainment for:
SITHGAM022 – Provide Responsible Gambling Services

This unit is a requirement for staff working in Queensland venues offering gambling services.

Refresher training is recommended every 3 years or in line with venue policies and legislative updates.

This Nationally Recognised Training course is delivered face-to-face by qualified and experienced trainers, ensuring a high standard of practical instruction.

  Important Information for Participants:

1. Language, Literacy and Numeracy (LLN): Basic English, reading, writing, and numeracy skills are required.
   
2. Unique Student Identifier (USI): You must hold a valid USI to enrol.
   
3. Identification Requirements: Please bring three forms of identification, with at least one containing a photograph.
   
4. Arrival Time: We recommend arriving at least 10 minutes prior to the scheduled course start time.
   
5. Enrolment Terms: For full details, please refer to our Student Handbook.
   

  All course materials and handouts are included in your course fee—Full pricing and applicable travel fees are confirmed at the time of booking.