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BSB20115 Certificate II in Business

BSB20115 Certificate II in Business


The BSB20115 Certificate II in Business is an entry level business qualification that will provide you with the fundamental operational skills and know-how to successfully perform mainly routine duties. You'll be equipped to seek a wide range of work. And it's a sound foundation for preparing for higher qualifications.

Already employed in business? This course allows you to gain a nationally-accredited qualification while at work, recognising your capabilities while boosting your skills.



Entry Requirements

  • 15 years + (parental consent required if under 18).
  • Mature age students
  • RPL if able to demonstrate relevant skills and knowledge.
  • Access to a computer with word processing, PDF reader capabilities and an internet connection
  • A good command of written English
  • Ability to allocate appropriate study hours per week


What will I learn?

  • Producing business documents
  • Maintaining financial records
  • Creating electronic presentations
  • Organising schedules
  • Keyboard speed and accuracy
  • Using and maintaining business technology


In the Certificate II in Business you will be required to complete 1 core unit and 11 elective units,:

Core Unit

BSBWHS201 Contribute to health and safety of self and others


Elective Units

BSBCUS201 Deliver a service to customers

BSBIND201 Work effectively in a business environment

BSBINM201 Process and maintain workplace information

BSBINM202 Handle mail

BSBINN201 Contribute to workplace innovation

BSBCMM201 Communicate in the workplace

BSBITU201 Produce simple word processed documents

BSBITU202 Create and use spreadsheets

BSBITU203 Communicate Electronically

BSBMB201 Identify suitability for micro business

BSBSUS201 Participate in environmentally sustainable work practices 

BSBWOR202 Organise and complete daily work activities

BSBWOR203 Work effectively with others

BSBWOR204 Use business Technology



  • Face-to-Face
  • Online
  • Workplace
  • Blended 



Students who successfully complete the course will receive the nationally recognised Certificate for BSB20115 Certificate II in Business. This Qualification is from the latest version of the BSB Business Services Training Package and is the most up-to-date qualification in business. 

Graduates are eligible for enrolment in the BSB30115 Certificate III Business qualification and will be eligible for direct credit for units completed in this course.



Pricing for this Qualification does vary as their may be credit transfers or RPL available. Contact Rhiannon at the Office on (07) 4123 0415 and she will be able to give you a free Training Needs Analysis. 


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BSB20115 Certificate II in Business